Contact Us About ShipStation's Shipping Software


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United States & Canada

4301 Bull Creek Rd 
Suite 300
Austin, TX 78731
(512) 485-4282


200 Grays Inn Road
London WC1X 8XZ
+44 (0)20 8068 5522


223 Liverpool St
Darlinghurst, NSW 2010
(02) 4641 0020


+33 (0)3 59 82 96 83

New Zealand

(+) 64 09-886 5534



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[fa icon="group"]    Looking for Customer Support?

Don’t worry, we’ve got you covered 24/7. We have plenty of resources and support representatives ready to help you with whatever questions you may have:

  • Knowledge Base and FAQs – Find step-by-step guides to using nearly all of our features, plus get solutions to common problems. 

  • How-to-Videos – Like to watch instead of read? We have many videos that walk you through some of the more common questions, with more being added all the time!

  • Community Forum – Have a complex issue that spans beyond the basic features of ShipStation? It’s a good bet some of our other users have had the same issue and they may have a clever solution for you.

  • On-Demand & Live Webinars – Topics and dates vary, so check our schedule and register early as the number of participants can be limited.

[fa icon="plus-square"]    Want Us to Add a New Feature?

  • Product Feedback & Fresh Ideas forum –  Have an idea? Post it in our Product Feedback Forum and see if other users agree. Make sure you also vote for other people's' ideas that you like. We regularly look at the feedback forums (hint: especially the most popular ones!) to help decide what we should build next.